Unique Polygon Rainbow Anti-blue Light Clear Eyeglasses For Women 2023 Brand Square Computer Prescription Glasses Khaki / United States – Cinily Eyewear
Unique Polygon Rainbow Anti-blue Light Clear Eyeglasses For Women 2023 Brand Square Computer Prescription Glasses Khaki / United States
Customer Reviews
Warning: My Online Glasses Order Was a PD Disaster & Customer Service Black Hole ⚠️
My online shopping experience was nothing short of a nightmare, and I'm sharing it as a warning for others. We ordered glasses for my 12-year-old, relying on their virtual try-on, but when they arrived, he had trouble seeing with them. A doctor confirmed the issue: the pupil distance (PD) was incorrect because their site doesn't even prompt you for it, just assuming a value that was clearly wrong for us. This entire ordeal, where I felt like I could never reach a human and email interactions were painfully slow, dragging everything out, compelled me to leave this review and try to get help.
Customer: Hello, I'm calling because the glasses we ordered for my son have the wrong pupil distance, and he can't see properly with them. Your website never even asked for his PD, and getting a human on the phone has been impossible until now. CS Rep: I'm so sorry to hear about the trouble you're having with your son's glasses and the difficulty you experienced reaching us. I understand how frustrating it must be when the vision isn't right, especially for a child. Can I please get your order number to look into this for you? Customer: Yes, it's [Order Number]. We had to go back to the doctor to confirm the PD was wrong. How could your system not prompt for such a critical measurement? CS Rep: Thank you. I see the details here. You're absolutely right, the PD is a crucial measurement. We do provide an option for customers to add their PD during the order process, but I apologize if it wasn't clear or easily found in your case. We can certainly remake the lenses with the correct PD. We will send you a pre-paid return label for the original pair, and once we receive them, we can expedite the production of the new lenses. Customer: So, he won't have glasses while we wait for the replacement? And what about the time it took to even get this far, emailing back and forth with no real solution? CS Rep: I understand your concern about the wait time without glasses and the previous communication challenges. We aim to process exchanges as quickly as possible, and I will personally flag this for priority. We can't send the new pair until the old one is returned, but I will make sure the remake is put on an expedited track for you once we receive the return. We're constantly working to improve our customer service accessibility, and I appreciate your feedback on that.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect measurements and frustrating customer service.
From Online Glasses Nightmare to Dream Come True with Cinily.net! ✨
Having experienced firsthand the incredible difference these glasses make in my daily comfort and confidence, I can't wait for you to discover them too. They've not only shielded my eyes from digital strain but also become a statement piece that turns heads! If you're ready to upgrade your eye protection with a touch of unique style, then you absolutely need to check out these captivating Polygon Rainbow Anti-blue Light Glasses. Trust me, your eyes (and your wardrobe) will thank you! My last online glasses shopping experience was an absolute nightmare, and I was so hesitant to try again 😤. We ordered glasses for my 12-year-old, and despite their virtual try-on, he couldn't see properly. A doctor confirmed the pupil distance (PD) was completely wrong because their site never even asked for it, just assuming a value. It was beyond frustrating trying to get help; I felt like I could never reach a human, and email responses were painfully slow, dragging everything out 😭.
After that ordeal, I almost gave up on buying glasses online. But seeing cinily.net’s clear processes and positive feedback made me think, maybe there's a better way to get quality eyewear without all the hassle 🤔. I decided to give them a shot, hoping for a genuinely different experience.
And I'm so glad I did! From the moment I started browsing, everything felt different. I even saw a review that said, "Kat was friendly and informative. She walked me through the right selections for my glasses, was very thorough and patient." That really resonated with me after my previous struggles.
My experience with cinily.net mirrored that positive sentiment. The ordering process was incredibly smooth, with clear prompts for all necessary measurements, ensuring the perfect fit this time around. Their customer service was a breath of fresh air; I actually felt heard and valued! The product quality is excellent, and I was especially impressed by their wide selection of affordable prescription glasses. Everything arrived quickly, and my son loves his new glasses! This was truly a seamless and pleasant shopping journey, and I couldn't be happier with the value and service ✨. Highly recommend!
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